Risk Assist
With ING Risk Assist we offer advice and are actively involved in the risk management process. By managing multiple activities on behalf of our customers we are able to remove the burden of gathering and interpreting information required our risk management process. We work closely to provide an accurate picture of the risks faced by drivers and the steps whcih need to be taken to minimise them. Our ultimate aim is to provide peace of mind and useful management information enabling our customers to take corrective action when required. |
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ING Risk Assist Process:
Corporate Healthcheck
This is a brief but incisive questionnaire that examines the current policies and procedures of the client. It provides a concise overview identifying the areas of concern that need rectification and the areas of strength that can be developed. This is a free, no-obligation service.
Policy Review
If the customer elects to take the programme forward, a more in-depth review of the policy and processes is undertaken. This includes a complete policy re-structure and re-write, done in consultation with the Fleet /Health & Safety/HR Departments. If appropriate, employee groups and unions can also be involved, depending on client wishes.
The main focus of the policy re-write is that all provisions must be practical and reasonable, identifying clearly the responsibilities of both employer and driver. An integral part of the new policy must be a signed driver declaration which clearly states that the driver has read, understands, and accepts the provisions of the new policy.
Cultural Acceptance
It is an essential part of the programme that drivers understand the reasons why it’s being carried out. This can be achieved through clear communication and consultation, explaining that a combination of factors including employee welfare and legal requirements mean the customer is making sure they take all reasonable steps to protect their drivers and other road users.
It is important that the programme is led from the front by senior management. An example of this could be the CEO making time to go through driver training, or using his/her details as a template for others to follow.
Information Gathering
In order to obtain a complete picture of the risks facing every individual driver, we need to collect a large amount of information from a variety of sources.
Drivers provide information such as age, accident history, driving licence information, and vehicle details if they are a cash taker, through our online system.
The Fleet Department provides information on Company Cars.
The DVLA provides driver licence records, taxation information, etc.
All of the above is undertaken by an automated programme and involves a thorough system of reviews and follow ups to ensure maximum compliance.
Risk Assessments and Driver Training
ING Risk Assist works with a number of providers to ensure the risk assessment and training products offered meet the individual requirements of the particular fleet.
As a standard the programme includes:
- an online knowledge check of the Highway Code
- a check of the customers own Fleet Risk Policy
- a psychometric assessment (developed by the University of Cardiff)
The above, however, are just part of the overall risk management calculation. The results of the risk assessment are combined with all the other information gathered to provide a comprehensive view of the risks faced by each driver. This, in turn, allows us to target training at those individuals who are most in need.
Training can take a variety of forms:
- remote e-learning modules
- in-house seminars
- one-to-one on-road instruction.
Review
The final part of the programme is a system of regular reviews to ensure everything is functioning properly. Ideally, these reviews are held quarterly, with a full refresh of the policy and database information which is carried out annually.
To view our Risk Management brochures please click here